Physiotherapy Cancellations

Please note that cancellations can be made by clicking the link in your appointment confirmation or reminder email, although it cannot be cancelled by this method after the 24 hour cancellation policy deadline. If you need to cancel
please call 0845 331 6116 option 2, in office hours, or email reception@physioworks.co.uk.

Studio Pilates Cancellations

All pilates cancellations are taken by email, please email suzy@physioworks.co.uk. Please be aware that we have a 24 hour cancellation policy.

Important Medical Insurance Information

Physioworks physiotherapy is accepted by medical insurance companies, except Bupa (though BUPA Global does recognise us). Please check with your insurers before booking an appointment if you want our fees to be reimbursed. Please bring your insurance details, including membership numbers and authorisation codes with you to your first appointment, otherwise we will need to take payment from you at the time of the appointment and you may not be reimbursed by your insurer.

AXA PPP’s rules mean that all treatments are only a maximum 30 minutes long, including the first session. We will invoice AXA PPP directly for you. If booking online you need to select the 'AXA PPP First or Follow on Physiotherapy session’ option, or if booking over the phone please identify to the Receptionist that you are claiming your treatment through AXA PPP. You will need to bring your AXA PPP details with you and have the treatment approved by AXA PPP first.